Exchange Policy

Exchange Policy - Online Purchases

Items bought online on carters.com.lb may only be exchanged in physical stores within 15 days from purchase. Visit our Stores Locator to locate a physical store near you.

To exchange items, please make sure they are unworn, unwashed and with the tag still on. Items must be accompanied by original packing slip, invoice or receipt to be eligible for exchange.

Items bought on sale can be exchanged unworn, unwashed item(s) with your original packing slip within 7 days from purchase.

Items bought on clearance may not be exchanged.

Items bought online may not be exchanged online.

NO CANCELLATION AFTER PLACING AND CONFIRMING ORDERS.