Exchange Policy

Exchange Policy

• Exchanges are accepted for unused, unwashed items with tags still attached within 15 days of the original purchase date for products purchased from Carter’s Oshkosh B’gosh.
• A valid proof of purchase is required, such as a receipt, order confirmation email, or packing slip.
• Items purchased with up to a 50% discount are eligible for exchange.

Online Orders:
To initiate an exchange for online orders, contact our customer support team via WhatsApp at 01-874 721.

In-Store Purchases:
Items purchased online or in-store can be exchanged at any of our branches, except ABC stores.

Important Notes:

• Underwear cannot be exchanged under any circumstances.
• Clearance items (under "Special Prices") cannot be exchanged {more than a 50% discount}.
• No cancellations are allowed after placing and confirming orders.
• No refunds are provided.
• Exchanges are based on the current value of the item on the exchange date, not the purchase date.